Alexandria N. Jordan

790 South 11^th Street

Newark, NJ 07108

   Email: alexandria.jordan83@yahoo.com

    Cellphone:(917)572-6598

 

 

Summary of Qualifications:

CompTIA Security+/ce Certified

TS/SCI with Counter-Intelligence Polygraph (ACTIVE)

Active Directory/DHCP

Microsoft Exchange Server (2000-2008 R2)

Windows Server (2003-2008 R2)

SharePoint Administrator (2010/2013)

Hardware Racking and Mounting

Server and Desktop Configuration/Installation/ Deployment

Visio: Network Diagramming Creation and Creating Troubleshooting diagram (Standard Operating Procedures)

Operating Systems: XP, Vista, Windows 7, Win 8(Enterprise and/or Home Edition)

Blackberry Enterprise Servers (BES) (Configuration & Provisioning)

Help Desk Ticketing Systems: Remedy, HEAT, HP Service Mgr.,

Network Monitoring/User Assistance: HP Open-View, Remote Desktop/ Assistance, Microsoft LYNC, Log Me In 123, ASR and VPN

Cisco router configuration

ATM Switches/ Communications (Asynchronous Transfer Mode)

Catalyst Switches

Network Analyzer, DA-30 Protocol Analyzer, Ethereal, Agilent Advisor

Satellite Modems (configuration and install)

Projectors/Flat Screen TV mounting and installation
Cabling: fiber optics (ST&SC), Cat IV and Cat 6
Microsoft Office Suite (Enterprise Editions 2003-2010)

I.T. Based Customer Service Support

Telecommunications Equipment Operator and Maintenance

 

 

Availability Date:  15 days after receipt of an offer letter

(Open to relocation)

 

Professional Experiences:

 

September 2013- Current: Broadway Across America/Key Brand Entertainment Information Systems Support Specialist (Contractor)

Assist users with day to day I.T. related request, planning, staging, upgrading, and deploying computers and software(Mac & Windows), basic end-user computer training, configuring and maintaining users’ phones with Microsoft Exchange Email (IPhone and Android), Configuring, Maintaining, Re-structuring File Server, Print Server, and establishing a universal naming convention and lastly, creating/ writing Methods Of Procedure (MOP) documents for major Enterprise restructuring and deployments.

 

 

September 2011- July 2013: Drug Enforcement Administration, Newark, NJ

Customer Service Administrator (Contractor)

Provides network system administration, manage network security and

resources, and performs backup and recovery services, and tracks

maintenance events and changes to the hardware and software

configurations. Daily functions include:  System monitoring, Network

administration, Communication administration, Electronic mail

administration, Server maintenance, Applications assistance,

Troubleshooting of communications equipment, Administration and management

of Firebird user accounts & Groups, Management of file and directory

permissions, Administration of Firebird security, Providing technical

assistance during major physical hardware moves, Assisting Property

Manager with specific information for equipment inventories, Creating

Service Center Calls and Incident Tickets, and Providing maintenance to

computer peripherals. Maintains the Blackberry Enterprise Servers (BES)

users, groups, permissions, and features (Software/Firmware and Hardware).

 

 

May 2011- October 2011: WORLDOX Corp. Glen Rock, NJ

Software  Support Specialist (Contractor)

Responsible for assisting end users and resellers (VAR) with all software related questions and upgrades. Daily duties included: remotely troubleshooting all software related incidents, adding and deleting users via Worldox and Active directory, adding and re-creating templates, network mapping, user training/questions and various other task. 

 

March 2009 - April 2010: NATO/ Joint Forces Command (JFC) Naples, Italy: Network Administrator /Hardware Metrics Analyst

Responsible for overseeing, managing and maintaining multi-national WANs and an internal LAN and call center operations and incident trending. Programmed and deployed off the shelf (OTS) servers/ laptops for NATO theater specific missions. Programmed and maintained PABX, PROMINA, Alcatell 4000, OE254 (tactical Antennas), satellite modems and various Data transfer devices (DTD). Maintained all mobile communication and administration via the Blackberry Enterprise Servers (BES).Daily assisted over 300 customers domestic and international with all help desk/ I.T. related issues. Responsible for monthly reports depicting connectivity trends (hardware and software), user agreements, I.T. personnel management. 

 

March 2007- March 2009: National Security Agency (NSA) Ft. Meade, MD

Trend and Metrics Analyst

Performed trend and metrics analyst on major Information Technology systems, for five internal clients and international clients. Duties included extensive data research, comparing and contrasting (reviewing) collected data, creating customer specific charts and graphs that depict current and future I.T. trends, and collaborating with high level customers to provide real-time solutions that improve efficiency.

 

 April 2005- February 2007: National Security Agency (NSA) Ft. Meade, MD

Network Administrator

Assisted clients with technical issues ranging from basic desktop

to router/ server configurations. Maintains the Blackberry Enterprise

Servers (BES) users, groups, permissions and feature (Software/Firmware

and Hardware). Monitored, configured, and troubleshot routers and network

connections on the Wide Area Networks using HP Open view, Jeweler,Promina,

and IDXN. Employed Remedy ARS software to report all daily outages.

Troubleshot a wide variety of circuits involving numerous

types of communications equipment that utilized various alarm monitors,

trouble ticket programs, and user interfaces to assist in outage tracking

and resolution.

 

 

March 2003- March 2005: HHC 501st MI BDE, Yongsan, S. Korea:

Network Administrator

 

Configured and maintained equipment in the Wide Area Network (WAN).

Utilized tools such as: HP Open view, Jeweler, Promina, IDXN, and Remedy

ARS to report daily outages. Sustained communication circuit equipment

monitors, trouble ticket programs, and outage tracking user interfaces.

Managed the flow of time sensitive intelligence information via computer

systems that monitored 200 Operation Sensitive Communication (OPSCOMM)

circuits. Provided helpdesk support using Microsoft Operating Systems

Windows NT, XP, and Microsoft Exchange Server. Conducted server

maintenance and backups. Maintains the Blackberry Enterprise Servers (BES)

users, groups, permissions, and features (Software/Firmware and

Hardware).Installed and configured numerous hardware devices (desktops),

peripherals (printer, monitor, speakers) and software applications

(Windows OS, Microsoft Exchange, Adobe, Microsoft Outlook). Provided

support for an estimated 3000 users at various locations throughout the S.

Korean Peninsula.

 

Training:

Computer Fundamentals, Perform Preventive Maintenance Checks and service on a Microcomputer, Correct Malfunctions on an Automated Information System (AIS), Install a software program on a microcomputer (Windows 2000 Professional), Configure an AIS to Operate on a Network (Networking Essentials), Perform File Maintenance on a Server (UNIX OS) Perform system shutdown on a Server (UNIX OS), Fiber Optics Maintenance and Theory, and OC/3 and OC/ 12 DDMA 2000 Fiber Multiplexer, Information Technology Infrastructure Library(ITIL)training.

 

Information Technology Skills:

Hardware: Cisco Routers, fiber optic equipment including modems, BPX, IGX, MGX, ATM Switch Devices, IDNX/ Promina 800, Sun Ultra Work stations, Patch Panels and Cryptographic devices.

Software: HO Open view, Remedy ASR, Jewler, Windows 95/98/200-7, Windows NT, ME, and XP, MS Word, MS Excel, MS Exchange, MS PowerPoint, MS Internet Explorer, MS Outlook, Netscape, and AMS.

 

Education:

 

Present: University of Phoenix (BSIT/ I.T Security Systems)

                  (Graduation date 11/2015)

CompTIA Security+/ce Certified

ITIL v3 Certification (In process)

April 2008- August 2008: Information Technology Specialist Course, Fort Gordon, GA

January 2003- March 2003: Telecommunication Operator/ Maintainer Course, Fort Gordon, GA